Cancellation & Refund policy

Cancellation/Returns Policy

At Biokoma, we want to ensure your complete satisfaction with your purchase. Therefore, we have a 30-day cancellation/returns policy for most of our products.

To be eligible for a return, the item must be unused, in the same condition you received it and in its original packaging. Unfortunately, we cannot offer a refund or exchange if 30 days have gone by since your purchase.

Please note that Gift cards are non-returnable.

If the item is not in its original condition, damaged or missing parts for reasons not due to our error, we will offer partial refunds. Also, if the item is returned more than 30 days after delivery, a partial refund may be granted.

Refunds (if applicable) will be processed once we receive the returned item and inspect it. We will send you an email to confirm the approval or rejection of your refund. If approved, the credit will automatically be applied to your original method of payment.

If you have not received a refund yet, please check your bank account or credit card statement first. If it's not posted yet, contact your bank or credit card company as processing times may vary. If the issue persists, please email us at sales@[LINK].

Sale items cannot be refunded, only regular priced items may be returned.

If the item is defective or damaged, we will replace it. Please email us at sales@[LINK] if you need to exchange it for the same item.

To return your item, please mail it to Koma Group Inc. 17235 W Simpson Rd, Old Mill Creek IL 60083 USA. Please note that you will be responsible for paying your own shipping costs and shipping costs are non-refundable. If you use our return shipping label, the return fee is 4$ for USPS Ground Advantage Mail. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning an item over $20, we suggest using a trackable shipping service or purchasing shipping insurance.

Thank you for shopping at Biokoma, where we strive to provide you with the best customer service possible.