We are happy to say all of our herbs are naturally gluten-free – meaning the herbs naturally do not contain gluten. Except barley, which naturally contains more than 20 parts per million (ppm) gluten. If you have allergies, it is always a good idea to check ingredients on the package.
Not all herbs are right for everyone, and pregnancy and nursing require a little extra vigilance. If you’re pregnant or nursing, we recommend that you check in with your doctor or other healthcare practitioner before using any of our herbs.
We are proud to stand against the use of Genetically Modified Organisms (GMOs), and we do not use ingredients that were produced using biotechnology in our products or at any stage of production, processing or handling.
Get excited...Benefit is now on its way to you. An order confirmation
will appear as the final step in your order and you'll receive an email
confirmation with an order number and brief summary of your fabulous
new purchase! Once your order has shipped, you'll receive an additional
If you checked out as a registered user, you can always track your orders.
Have no fear. We aim to provide you with a safe and convenient online
shopping experience. When placing an order online, your information is
transmitted using Secure Sockets Layer (SSL) technology, an approved
industry standard that is used by vendors to ensure the security of
online business. It negotiates and employs the essential functions of
mutual authentication, data encryption, and data integrity for secure
One of the ways you can check the security of
your connection, take a look at the lower corner of your browser window
as you place your order. If you see an unbroken key or a closed lock
(depending on your browser), then SSL is active and the server is
secure. You can also double-check by looking at the URL line of your
browser. When accessing a secure server, the first characters of the
site address will change from "http" to "https."
An order confirmation will appear as the final step in your order
process. In addition, you’ll receive an email confirmation with an order
number and summary of your new purchase! Once your order has shipped,
you’ll receive an additional email to confirm shipment of your order.
If you checked out as a registered user, you can always track your order status.
Visit Discount code - where to apply? to ensure you are entering the code in the correct place.
If your promo code won’t apply or you get an error message, check whether the following applies to you:
You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
Some common exclusions are sale/clearance products, Sunny Buddy, personalised products, gift cards and charity items.
The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. Please use the 'Contact Us' button to report the website issue, and attach the screenshot to your enquiry.
Delivery times are estimates from the date of shipping, rather than
the date of your order. Delivery times are to be used as a guide only.
Unless there are exceptional circumstances, we make every effort to
fulfill your order within estimated number of business days of the date
of your order. Business day means Monday to Friday, except public
holidays. Please note we do not ship on Saturdays and Sundays.
of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and items ordered. Products may also be
delivered in separate shipments.
We will charge up to $10 restocking fee for any undelivered or
refused shipments to cover delivery and processing fees. This amount
will be deducted from your refund. To avoid an undelivered or returned
package, please ensure that the address you’ve indicated is correct.
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment. Purchases sale items cannot be returned for a refund.
Naturally, we cannot take returns on overly used products.
1. Go to this page, and lookup your order, after that you will be able to receive return label.
2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.
3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.
Biokoma.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping. Refunds will be credited to the original credit card used for payment.
Did you check your filters? Spam filters restrict both wanted and
unwanted email. If your Internet Service Provider (ISP) or email client
filters or blocks email, it may be affecting email you wish to receive.
If you believe this is happening, please consult the help section of
your email program or contact your ISP directly to see how to modify or
remove the settings that filter or block email. You can also add our
email address (email@example.com) to your address book. This will
ensure that all future correspondence regarding Biokoma online
orders will be accepted.