Help Center

Because we try to source herbs from places where they grow natively, our herbs come from farms all over the world. Check out the packaging for more information on where your favorite herbs come from.

More information about our herbs.

We are happy to say all of our herbs are naturally gluten-free – meaning the herbs naturally do not contain gluten. Except barley, which naturally contains more than 20 parts per million (ppm) gluten. If you have allergies, it is always a good idea to check ingredients on the package.

Not all herbs are right for everyone, and pregnancy and nursing require a little extra vigilance. If you’re pregnant or nursing, we recommend that you check in with your doctor or other healthcare practitioner before using any of our herbs.

We are proud to stand against the use of Genetically Modified Organisms (GMOs), and we do not use ingredients that were produced using biotechnology in our products or at any stage of production, processing or handling.

You can pay for your purchase using any of the payment options:

• Visa
• Mastercard
• American Express
• PayPal
• Gift Card
• Amazon Payments
• Discovery
  

The payment methods that you can use for your specific purchase will be presented on the billing information page.

Biokoma.com accepts PayPal, MasterCard, Visa, American Express.

Yes, but remember that all prices are in dollars and your bank may add additional currency conversion costs.

Get excited...Benefit is now on its way to you. An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

If you checked out as a registered user, you can always track your orders.

Have no fear. We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If you receive this error message, please try the following:

• Contact your bank to make sure there are sufficient funds in your account.
  
• Make sure you are entering the credit card’s CVN and billing information correctly
  
• Make sure your billing name, address and phone number matches that of the credit card used for payment.
  

If none of these work, please email us.

Once your order has shipped, you’ll receive a confirmation email. If you checked out as a registered user, you can always track your orders.

Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please email us asap.

You’re able to cancel an order within 60 minutes of placing an order. Simply email us and we’ll be happy to assist you.

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.

You spend, we send! We offer FREE Shipping on orders over $35. Once you hit the threshold, Free Shipping will be automatically applied to your order.

Biokoma.com accepts PayPal, MasterCard, Visa, American Express, Amazon Payments, Discovery and more.

Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your new purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status.

Discount code can be enter during checkout. It's different for regular orders and recurring orders, please see below pictures.

For regular orders:

For recurring orders:

Visit Discount code - where to apply? to ensure you are entering the code in the correct place.

If your promo code won’t apply or you get an error message, check whether the following applies to you:

• You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
• The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
• Some common exclusions are sale/clearance products, Sunny Buddy, personalised products, gift cards and charity items.
• The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
• The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. Please use the 'Contact Us' button to report the website issue, and attach the screenshot to your enquiry.

Delivery times are estimates from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within estimated number of business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note we do not ship on Saturdays and Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments.

Yes, we ship worldwide by USPS, UPS or FedEx.

We offer USPS, UPS, FedEx

We will charge up to $10 restocking fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make sure the return is as painless as possible.

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card use for payment. Purchases sale items cannot be returned for a refund.

Naturally, we cannot take returns on overly used products.

1. Go to this page, and lookup your order, after that you will be able to receive return label.

2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.

3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.

Biokoma.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping. Refunds will be credited to the original credit card used for payment.

Our amazing Customer Care team can help you! We are available Monday - Friday, from 8am-3pm CT. Please email us!

It’s so easy, go to Create New Account and fill in your pretty little details to create your account.

You’ll be able to enjoy the following benefits and so much more:

• Receive special offers
  
• Get first dibs on new product launches
  
• Track your orders and order history
  
• Look up past purchases and reorder with ease
  
• Enjoy fast checkout by storing your billing and shipping information
  
• Join our online community by rating our products, writing reviews, and more!
  

Did you check your filters? Spam filters restrict both wanted and unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to modify or remove the settings that filter or block email. You can also add our email address (sales@biokoma.com) to your address book. This will ensure that all future correspondence regarding Biokoma online orders will be accepted.

Sign up for e-mails at Biokoma.com and we’ll treat you like family! Just enter your email at the bottom of this page and click "Join." You’ll get first dibs on new product and exclusive offers.

If you really want to leave us, you may unsubscribe in the following ways:

• Unsubscribe Link – click on the link provided at the bottom of the email to be removed from the mailing list. 
  
• Email Request – send an email to sales@biokoma.com requesting removal.

*Please note that unsubscribing will not affect order and shipment confirmations or other transactional notices for orders placed.